Your Privacy Is Our Responsibility
This policy explains in detail how your personal information is collected, stored, and used at 35bd gem.
This Privacy Policy ("Policy") applies to all users of the 35bd gem platform. By using our site, you agree to the terms of this Policy. If you have any questions about how your information is managed, you can visit our FAQ section.
Data Collection
When you create an account, log in, or use services on the 35bd gem site, we may collect the types of information listed below.
1.1 Personally Identifiable Information
At registration, your full name, date of birth, mobile number, and email address are collected. Your national ID information may also be requested during the age verification process. We collect only the information necessary to operate the platform.
1.2 Financial Information
Deposits and withdrawals are processed via bKash, Nagad, Rocket, Upay, or bank transfer. During this process, payment method identifiers (such as a mobile number or the last digits of a bank account number) are stored securely. Full financial credentials are not stored on our servers.
1.3 Technical and Usage Information
Some information may be collected automatically while browsing the site, including:
- IP address and device type
- Browser version and operating system
- Time spent on the site and pages visited
- Cookie and session data
- Referral source (how you arrived at the site)
Purpose of Data Use
Collected information is used only for the following purposes:
- Account verification and secure login
- Processing financial transactions and preventing fraud
- Providing customer support — via 24/7 live chat and email
- Improving platform service quality and resolving technical issues
- Sending responsible gaming notifications and helping set limits
- Meeting applicable regulatory requirements
Data Sharing and Disclosure
35bd gem may share your information with third parties only in limited circumstances:
3.1 Service Providers
Necessary information may be shared with selected service providers who handle payment gateways, technology infrastructure, and customer support. These parties may use the information only to perform their designated tasks and have no right to use it for any other purpose.
3.2 Legal Obligations
Information may be disclosed in response to valid requests from government authorities or legal processes. Such disclosures will always follow the applicable legal framework, and only relevant information will be provided.
3.3 Fraud and Security
Relevant information may be used to detect fraud or ensure platform security. Further details are available in our Terms and Conditions.
Data Protection
35bd gem takes both technical and organizational measures to protect your information.
4.1 Technical Protection
All data transmissions are encrypted using SSL (Secure Socket Layer) technology. Sensitive data stored in the database is kept secure through encryption, and regular security audits are conducted.
4.2 Access Control
Only authorized staff can access your account information. Every access is logged, and an automated alert system is active for any unusual activity.
4.3 Password Protection
Your password is stored in hashed form. No 35bd gem representative will ever ask for your password by phone or chat. If you receive such a request, treat it as fraudulent.
Cookie Policy
The 35bd gem website uses cookies. Cookies are small text files stored on your device that help improve the functionality of the site.
5.1 Essential Cookies
These cookies are necessary for maintaining login sessions, saving language preferences, and security verification. They cannot be disabled.
5.2 Analytics Cookies
Analytics tools are used to monitor and improve site usage. This includes tracking the number of visits, session length, and page usage patterns. These cookies do not directly identify you.
5.3 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling certain essential cookies may affect the functionality of the site.
Data Retention Period
All information is retained while your account remains active. Even after account closure, some information may be kept for a set period as required by legal obligations. After that period, information is securely deleted or anonymized.
Financial transaction records may be retained for an extended period for fraud prevention and dispute resolution. Such retention is governed by applicable law.
User Rights
Every user registered at 35bd gem has the following rights:
7.1 Right to Access
You may request a copy of your personal information held by us. This request can be made through customer support.
7.2 Right to Correction
If your account contains incorrect or outdated information, contact us to have it corrected. Information will be updated after identity verification.
7.3 Right to Account Closure
You may request account closure at any time. However, if there are pending transactions or legal obligations, the account will be closed after those are resolved. For responsible gaming matters, please visit our Responsible Gaming page.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you can opt out from your account settings or through customer support.
Protection of Minors
35bd gem provides services only to individuals aged 21 or above. We do not knowingly collect information from minors. An age verification process is carried out at registration.
If it appears that a minor's information has been collected by mistake, that account will be closed immediately and the related information will be deleted.
Third-Party Links
If the 35bd gem platform contains links to third-party websites, we are not responsible for the privacy policies of those sites. You are advised to read the privacy policy of any external site before visiting it.
Policy Changes
This privacy policy may be updated as needed. When changes are made, the "Last Updated" date at the top of the page will change, and registered users will be notified of significant changes by email or account notification.
Continued use of the site after an update will be considered acceptance of the new policy. You are therefore advised to visit this page regularly.
Contact Us
For any questions, complaints, or data requests regarding this privacy policy, please contact our customer support team. We provide support in both Bengali and English.
- Live Chat: 24/7 direct chat support
- Email: [email protected]
To learn more about 35bd gem, read our About Us page.